You got a refund… but the money isn’t showing up on your card yet? Don’t worry — it happens, and here’s why:
✅ First, good news:
No matter which Fyatu card you’re using, they all can receive refunds from merchants you paid online. But…
Fyatu can’t control how or when a merchant sends a refund. And we can’t block it either. So if the refund hasn’t arrived yet, it might be because:
The merchant hasn’t started the refund yet.
The refund is still being processed by the merchant’s bank.
Our partner bank hasn’t received the refund instruction yet.
🤔 What to do in each case:
🔸 Merchant hasn’t started the refund?
Just wait. Some merchants take a few days (or longer) to begin the process. It depends on their refund policy.
🔸 Refund is in progress?
Hang tight! It usually takes 2 to 5 business days for the money to land back on your card.
🔸 Refund done but not showing up?
This one’s tricky. The merchant might have sent the refund, but our partner bank hasn’t completed it yet. In this case:
Ask the merchant for proof of refund (called a refund trace ID).
Send that proof to Fyatu’s support team.
Wait while we check with the bank and track where the refund is stuck.
💡 Heads-up: Since this happens outside our system, it might take a few days to fully resolve.
💬 Pro tip:
For easier refunds, consider using services like PayPal. They're really good at helping in case of disputes between buyers and sellers.