Opened your Fyatu account and your card is gone? Don’t panic — here are the possible reasons and what you can do.
🏦 Card Deleted by the Bank
Sometimes the bank removes a card automatically due to:
🔸 Too many failed payments (insufficient balance)
For Mastercard Diamond, you’re allowed up to 4 failed payment attempts. If you don’t top up before the 5th failure, the card is deleted automatically.
🔸 Suspicious or unauthorized transactions
If your card is used on banned or risky websites, or for fraudulent activity, the bank can delete it instantly without notice.
🔸 Unpaid monthly maintenance fees
Each card must have $1/month available for maintenance. If the bank can’t collect the fee 3 times in a row, the card is permanently deleted.
⚠️ Card Suspended by Fyatu
Fyatu may also hide or suspend a card in these cases:
🔸 Bank partnership ended
If the card-issuing bank can’t support your card anymore, Fyatu may suspend all related cards to migrate to a new provider.
✅ In that case, we’ll refund your card balance to your Fyatu wallet and give you 80% off your next card creation.
🔸 Fraudulent activity
If we detect fraud or risky behavior tied to your card, Fyatu may suspend it permanently.
🚫 No refund is given in this case.